Refund policy

Refund & Return Policy Last updated: September 18, 2026

At Nexify, we want you to be satisfied with your purchase.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must be unused and in its original condition and packaging. You'll also need your receipt or proof of purchase.

To start a return, please contact us at nexifystore11@gmail.com with your order number and details of the issue. Do not send items back without contacting us first — items returned without prior approval will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or different from what you ordered. Provide your order number and clear photos or videos showing the issue so we can determine the appropriate solution.

Non-Returnable Items

Certain products may not be eligible for return due to their nature, hygiene considerations, or other restrictions. Sale items and gift cards cannot be returned.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.

European Union

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. The item must be unused and in its original packaging with proof of purchase.

Refunds

Once your return is reviewed and approved, we will notify you. Approved refunds will be issued to your original payment method. Processing time may depend on your payment provider or bank. If more than 15 business days have passed since your refund was approved, please contact us at nexifystore11@gmail.com.

Contact

For any return or refund questions, reach us at nexifystore11@gmail.com — we aim to respond within 24–48 business hours.

Nexify — Smart Products. Better Living.