Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at nexifystore11@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at nexifystore11@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at nexifystore11@gmail.com.

Refund & Return Policy

Last updated: August 31, 2026

At Nexify, we want you to be satisfied with your purchase.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must generally be unused and in its original condition and packaging.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide your order number and clear photos or videos showing the issue so we can review it and determine the appropriate solution.

Refunds

Once your return or claim has been reviewed and approved, we will notify you about the refund.

Approved refunds will generally be issued to the original payment method. Processing time may depend on your payment provider or bank.

Non-Returnable Items

Certain products may not be eligible for return because of their nature, hygiene considerations, customization, or other restrictions. Any applicable exclusions will be communicated in the product listing or before purchase.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, the customer may be responsible for return shipping costs.

Contact Us

If you need help with a return or refund, please contact Nexify through our Contact Us page with your order number and details of the issue.

Nexify